Warranty & Guarantee Policy
Last updated: September 12, 2026
At JojoRare, we are committed to providing genuine products and a reliable shopping experience. This Warranty & Guarantee Policy explains how product-related issues are handled.
1. Product Authenticity Guarantee
JojoRare stands behind the authenticity of the products we sell. Products are carefully sourced and inspected before being offered to customers.
If you believe that a product you received is not authentic or does not match the product description, please contact us as soon as possible with your order number and details of the issue.
2. Condition of Trading Cards and Collectibles
Trading cards and collectibles can be sensitive products. Minor variations in packaging, manufacturing, printing, centering, factory seals, or other manufacturer-related characteristics may occur and do not necessarily indicate a defect.
For individual cards, condition is described as accurately as reasonably possible. Please review the product description and photographs before placing an order.
3. Damaged or Defective Products
If your order arrives damaged, defective, incomplete, or significantly different from the product purchased, please contact us promptly after delivery.
To help us investigate the issue, we may request photographs of the product, packaging, shipping box, and any visible damage.
4. What to Do If There Is a Problem
Please contact our support team at support@jojorare.shop and include:
- Your order number.
- The name of the affected product.
- A description of the problem.
- Clear photographs or other relevant information when applicable.
Our team will review the situation and determine the appropriate solution based on the circumstances and applicable policies.
5. Possible Solutions
Depending on the nature of the issue, we may offer an appropriate remedy, which may include a replacement, refund, store credit, or another solution where available and permitted by applicable law.
Any remedy will be determined based on the specific circumstances of the order and the applicable consumer protection requirements.
6. Exclusions
This policy does not cover damage or deterioration caused by misuse, accidental damage after delivery, improper storage, modification, or normal wear and tear.
For sealed products, opening or tampering with packaging may affect eligibility for certain returns or remedies. Please review our Refund Policy before opening a product if you are considering a return.
7. Manufacturer Warranties
Some products may be covered by a manufacturer's own warranty or guarantee. Where applicable, manufacturer warranties are subject to the manufacturer's terms and conditions.
JojoRare does not provide additional manufacturer warranties unless explicitly stated on the applicable product page or in writing by JojoRare.
8. Statutory Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights, warranties, guarantees, or protections that cannot legally be excluded or limited under applicable law.
9. Policy Changes
We may update this Warranty & Guarantee Policy from time to time. Any changes will be published on this page with a revised "Last updated" date.
10. Contact Us
If you have questions about a product warranty, guarantee, authenticity, or product issue, please contact us:
JojoRare
826 S Bonnie Brae St
Los Angeles, CA 90057
USA
Email: support@jojorare.shop
Website: jojorare.shop