Shipping policy

We currently ship to the United States. Shipping options, costs, and estimated delivery dates are shown at checkout.

1. Processing

Orders are normally prepared within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays begin processing on the next business day.

Processing may take longer during holidays, promotions, product launches, or periods of unusually high order volume.

2. Delivery Estimates

Estimated delivery times are shown at checkout and may vary depending on the shipping service and destination.

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

3. Shipping Charges and Taxes

Shipping charges are displayed at checkout before you complete your purchase.

Applicable taxes are calculated based on your shipping address and shown at checkout where required.

4. Tracking

When tracking is available, tracking information will be sent to the email address provided with your order after your order has been shipped.

Please allow some time for the carrier's tracking system to update after dispatch.

5. Address Changes and Cancellations

Please review your shipping information carefully before completing your purchase.

If you need to change your address or cancel your order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has already been shipped.

6. Lost, Missing, or Damaged Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check your delivery area and with household members or neighbors.

If your package arrives damaged or an item is missing, please contact us as soon as possible with your order details and photos of the package and its contents.

Our support team will review the issue and help determine the appropriate next steps.

7. Delivery Delays

Delivery times may be affected by weather, carrier disruptions, holidays, incorrect shipping information, or other circumstances outside of our reasonable control.

Need Help?

If you have any questions about shipping or your order, please contact us at support@jojorare.shop .

JojoRare
826 S Bonnie Brae St
Los Angeles, CA 90057
USA