Ordering & Availability
Last updated: September 12, 2026
At JojoRare, we want every order to be simple, clear, and reliable. This page explains how orders are placed, product availability, and what may happen if an item becomes unavailable.
1. Placing an Order
You can place an order by selecting the products you want, adding them to your shopping cart, and completing the checkout process.
Before submitting your order, please review your product selection, quantities, shipping information, and order total carefully.
2. Order Confirmation
After you place an order, you should receive an order confirmation by email. The confirmation indicates that we have received your order request.
An order is considered accepted when JojoRare has confirmed the order and payment has been successfully authorized or received.
3. Product Availability
We make reasonable efforts to keep product availability information accurate. However, inventory can change quickly, particularly for limited, collectible, and high-demand products.
A product displayed as available may become unavailable before your order is processed.
4. Out-of-Stock Products
If an item becomes unavailable after you place an order, we will contact you when appropriate and may offer one of the following solutions:
- A replacement or alternative product, if available.
- Cancellation of the affected item.
- A refund for the unavailable item.
If we are unable to fulfill an order or part of an order, you will not be charged for the portion that we cannot fulfill, or any applicable amount already paid for that item will be refunded.
5. Quantity Limits
For certain products, especially limited-edition, promotional, or high-demand collectibles, we may limit the quantity that can be purchased by a customer or per order.
If an order exceeds an applicable quantity limit, we reserve the right to adjust or cancel the affected quantities.
6. Product Information
We try to provide accurate product names, descriptions, images, prices, and availability information. Product images may be provided for illustrative purposes, and packaging or product details may vary slightly from the images shown.
For trading cards and collectibles, please review the product description carefully before placing your order.
7. Pricing and Errors
Prices and availability may change without notice. If we discover an obvious pricing, product description, or availability error, we reserve the right to correct the error and, where appropriate, contact you regarding your order.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@jojorare.shop.
We will do our best to accommodate requests made before an order has been processed or shipped. Once an order has been shipped, changes may no longer be possible.
9. Pre-Order and Pre-Sale Items
Some products may be offered before their expected release date. Pre-order and pre-sale purchases may be subject to additional terms regarding estimated release dates, availability, cancellations, and shipping.
Please review our Pre-Sale Information page before purchasing a pre-sale product.
10. Shipping
Orders are shipped according to the shipping information provided at checkout. JojoRare currently offers free shipping where applicable to qualifying orders and destinations shown during checkout.
Shipping times may vary depending on the destination, carrier, order processing, and other circumstances outside our control.
For additional information, please see our Shipping Policy.
11. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us at support@jojorare.shop as soon as possible.
Please include your order number and relevant details or photographs when appropriate so we can review the issue and determine the appropriate solution.
12. Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
13. Contact Us
If you have questions about an order, product availability, or an item you are interested in purchasing, please contact us:
JojoRare
826 S Bonnie Brae St
Los Angeles, CA 90057
USA
Email: support@jojorare.shop